If you are not happy with your purchase for any reason, please return it in its original packaging with labels intact within 28 days for a refund. Refunds will be made using the same method of payment that you paid for your goods with. Unwanted goods must be returned in a re-saleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Belle Lingerie reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way. This does not affect your statutory rights.
It is important that you note that we must receive your item back in original perfect condition within 28 days (returns from outside the UK may be returned within 38 days). Please note returns are not free and the address below is not a Freepost address.
We are happy to accept returns on the sale items we offer under the same terms and conditions as above.
PLEASE ENSURE that you provide transaction details with all returns as we can not trace returns without any covering information . PLEASE ALSO ENSURE that you send your item back safely via recorded post or obtain proof of posting, and keep this in a safe place for your records.
Right to Cancel
You can cancel an order up to and including the 14th day after the delivery. You will need to contact us and let us know that you wish to cancel your order. You can contact us via email or telephone to do this. Please send back the items no later than 14 days after telling us you wish to cancel. Please take care of the items and make sure that the item is returned in brand new perfect labelled condition. If you return all the items in an order, we’ll refund the cost of the returned items plus the delivery charge paid, if paid.
Please note returns are not free and the address below is not a Freepost address.
CUSTOMERS OUTSIDE THE EU – If you are sending a return back from outside the EU please can you ensure that you state the parcel is a RETURN.
16 Drayton Crescent
Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: teddies, panties, thongs, men’s boxers & thongs, hosiery, pasties, pastie glue, wigs and wig accessories, eyelashes, eyelash accessories, body creams, gels, vibrators, adhesive items or any similar romantic gifts & body jewelry at management’s discretion (NO EXCEPTIONS).