Returns Policy

Please email us info@nicolingerie.co.uk before returning any item, items returned without a returns permission will not be actioned. If you are not happy with your purchase for any reason, please return it in its original packaging with labels intact within 7 days for a refund. Refunds will be made using the same method of payment that you paid for your goods with. Unwanted goods must be returned in a re-saleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure that you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged in any way. This does not affect your statutory rights.

It is important that you note that we must receive your item back in original perfect condition within 28 days (returns from outside the UK may be returned within 38 days).  Please note returns are not free and the address below is not a Free-post address. 

Return Address:

16 Drayton Crescent

Crewe

CW1 5YH

Final Sales:

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: teddies, panties, thongs, men’s boxers & thongs, hosiery, pasties, pastie glue, wigs and wig accessories, eyelashes, eyelash accessories, body creams, gels, vibrators, adhesive items or any similar romantic gifts & body jewelry at management’s discretion (NO EXCEPTIONS).